How Oso Grande Remote Hands Can Help You
Remote hands is a professional technical assistance service performed 24/7 by Oso Grande support technicians. We quickly respond to emergencies, improve equipment uptime and reduce the cost of infrastructure management. Every colocation customer is entitled to a minimum of 30 minutes of free remote hands per month.
We consider each customer a business partner. Our goal is to support you and your business by providing solid infrastructure and services.
CablingCommon tasks performed include cable termination and moving, securing or swapping your existing cabling. |
Rack & StackTasks such as installing equipment, moving or discarding boxes or hardware – and cleaning of your colocation space can be performed.
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TroubleshootingOso Grande technicians perform troubleshooting, verify device status or “heartbeat checks”, swap equipment, plug-in serial cables and more. |
ConnectivityFunctions may range from circuit testing and diagnostics to circuit migrations, IP assignment, signal checks and cable swaps.
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AccessCustomer-authorized vendors and consultants can be escorted to and from your colocation space – and monitored until completion. Oso Grande technicians also assist with access requests and lockouts.
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Inventory & AuditingTasks may include full or partial space audits, labeling, photographing colocation space, tracing cross-connects or verifying power consumption.
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Media ManagementOso Grande will swap tapes, storage media or removable media as well as replace hard drives and burn CD’s.
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Shipping & ReceivingPacking, labeling, unpacking and inventory of boxes and equipment can be performed your at request.
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Storage & Material ManagementTechnicians will confirm package receipt, place or install shipped equipment in your colocation space – or store your packages in our loading unit.
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Contacting Our Technicians24/7 availability by phone, email or web-based Customer Portal. |
