Oso Grande is happy to receive shipments on your behalf. You will need to let us know that you are shipping an item directly to us; please do so by emailing in the notification to support@OsoGrande.com. You should address your shipments as follows:
YOUR_COMPANY
c/o Oso Grande
725 6th Street NW
Albuquerque, NM 87102
Our building does NOT have a loading dock and all shipments must arrive with a lift-gate if appropriate. There is an unloading zone adjacent to the front door on the east side of the building.
We do have a ramp at the front of the building, as well as in our datacenters, to facilitate unloading. Most pallets will fit through our doors if turned long/skinny-wise, and we do have pallet jacks on-site.
Additional Shipping Policies and Advisories
- Oso Grande will not unpack or remove anything from its shipping packaging unless directed to do so by the customer in writing.
- Oso Grande will not rack or install any received items unless requested to do so in writing; remote hands charges may apply.
- Oso Grande will notify customers point of contact upon receipt of a shipped item, and will include the tracking number.
- If the package is not picked up or alternate arrangements made:
- After 15 days, Oso Grande will notify the POC again of the shipment
- After 30 days, Oso Grande will notify the POC one last time of the shipment
- After 35 days, Oso Grande will return the package to the shipper at customer's expense
