Badge Creation Policy
All access badge creation requests must be made by authorized contacts who have the authority to request a badge from Oso Grande. All access badge requests must be made through our ticketing system by contacting our support team; in-person badge requests will result in a ticket being made accordingly. Authorized contacts for a client will be notified when a new badge is created for their organization. At the time of creation, the Authorized contact must notify Oso Grande about the new badge's access schedule, and if applicable, where the badge will be valid.
Badge Expiration Policy
In an effort to maintain a tidy and accurate list of active badges and badge holders, Oso Grande will disable and delete unused badges on a quarterly cycle. Badges will be disabled and marked as "expired" after one year without use. Oso Grande will delete badges and all related access records after 395 days (1 year + 1 month) of no use. Once a badge holder has no active badges, their user account will be removed.
Badges may be marked as a "VIP" badge which will never expire or have its records deleted. Customers may request badges be set to VIP mode by replying to the quarterly badge audit notice or by submitting a support ticket.
